Boarding Licence# LN/000022613
Dog Boarding & Day Care
for Small & Medium Dogs
We have worked very hard to adhere to and exceed the standards of the new DEFRA licencing requirements issued in July 2018. We have now been inspected and are proudly in receipt of our new licence. This makes all the hard work and studying worthwhile having been awarded the highest grading of a 5 star rating.
We have no availability in July or August for boarding, we are all booked up now, Day Care enquiries are always welcome. If you telephone and we don't answer please leave us a message about your day care requirements, or for boarding later in the year. Thank you
Each month we will post our favourite & best behaved guest of the month.
This month is Douglas a.k.a. Monkey-bum, a three year old shih-Tzu.
Russell Walters misap proudly holds a 5 star three year boarding licence number LN/000022613 issued by Rother District Council on the 1st Feb 2019. Because we know that it is so important to both you, your dog/s and our dogs feel at ease while holidaying with us. To help assure all parties that we now exceed the Animal Boarding Act 1963, we now have a 5 star licence from Rother District Council for home boarding and day care of dogs, you can view our licence and insurance at any time and rest assured we have everyone's interests at heart. The licencing requirements were updated by DEFRA in July 2018 giving far superior guidelines for dog boarders with a point system depending on the services available, training and experience of staff.
As part of these recent changes we have updated our terms and conditions to meet the new strict criteria to assure all our customers receive the best experience and environment for their wellbeing during their stay with us.
If you are anything like us, you have an incredible connection with your dog/s. If you have to go away, you want and need to make sure they stay somewhere special and with someone who will love and care for them just as much as you.
My Hound Holidays offer you and your four legged friend:- dog day care and dog boarding in our home environment to help give you peace of mind while you are away.
Our mission is too love and care for each and every dog just like we would want someone to take care of our own.
We are fully insured through Protectivity Pet Business Insurance who specialise in dog boarding and associated insurance cover.
Tasty treats, cuddles, playtime and walkies.
Free no Obligation viewing & Play meeting
As dog owners ourselves for many years, we understand how important and difficult the decision can be trusting that others will care for your pet in the same way you would, so every first time customer intending to use our Boarding service will be offered a free no obligation consultation (by appointment only).
The consultation is completely free of charge, without obligation and will take part at our home, where you can meet us and our dogs, giving the opportunity to answer any questions or raise any concerns you may have, discuss any particular requirements and even finalise / confirm your booking.
Occasionally we will assess that a dog might not be suitable for the service we offer. If we are unsure, we will offer you and your dog the opportunity to return another time for re-assessment. We will then make our decision with the welfare of the dogs in mind, not what might be convenient to the owner, and make suggestions for alternative accommodation that we feel fits your dog better.
We pride ourselves on being professional, with the dogs well-being in mind and respectfully remind owners that if we make a suggestion, it is for your dogs best interest.
Please note that while we endeavour to keep your dogs routine as close as possible to what they are used to, we are unable to offer or include any type of training during their stay with us.
We expect all our guests to have a nice pleasant and gentle temperament
We require that all our guests have an up to date vaccination certificate
We require contact details of your trusted guardian for your pets while they stay with us, should you be unable to collect your dogs, or they become ill, we can contact them to make arrangements for your furry friends.
All your requirements can be discussed when we meet.t neutered or spayed because it causes much frustration for our other guests.
You will be expected to provide enough of your dog's regular food for the duration of their stay with us.
Full terms and conditions are printed on the information & consent form available to download, read carefully and complete.
Please download, print and complete our online information & consent form available below. Read it carefully giving as much information as possible and being as honest as possible, bring it along with your dogs vaccination card for your free no obligation play visit.
Please note that by completing this form you are in no way committing yourself to anything, it simply gives us a picture of your dogs usual routine and behaviours etc.
All your requiremnts can be discussed when we meet.
If you have any concerns or questions you are welcome to discuss these on your visit to us.
Our two Spaniels. Poppy is a 3½ year old Sussex Spaniel & Springer cross and Gus is a 3 year old pedigree Working Cocker Spaniel.
They are both young, they love people and other dogs and love their walks, playing in the garden and never object to sharing their home.
Care, comfort and well-being matter to us as much as it matters to you and your dog. When you are away we don't want you to have the slightest worry though we are sure your treasured companions will stay in your thoughts.
We provide a genuine 'Home from Home' environment, which means no kennels.
We have over fifty years of dog ownership experience between us, Russell recently completed a diploma course in Canine Care and First Aid, canine Reiki and Canine Psychology.
We are also very proud to have been issued with our new three year five star rated home boarding licence issued by our local authority.
We love all dogs, and most of the time those we invite to meet us can come and stay with us, unfortunately we are unable to accept all dogs.
We only accept small and medium sized dogs to make everyone's stay as comfortable as possible we don't take any guests bigger than a Cocker Spaniel.
Giving us the opportunity to share our time with all the dogs making their stay with us as comfortable and happy as possible.
We welcome small and medium size dogs only. We only board a maximum of three guests at any one time being a mixture of Daycare and a maximum of two overnight guests (three if they are from the same household).
As much as possible we try to keep your dog/s routine the same as at home to ease their stay with us.
After all we are all creatures of habit.
We are no longer able to accept guests that have not been Neutered or Spayed.
It can be a great frustration to other dogs with un-neutered visitors becoming 'fruity' with unwanted attention causing unnecessary aggression.
Please make sure your furry four legged friend is in good general health for their arrival date.
Please do not arrive announcing 'Fido has a nasty eye infection'!
Not only do we take our own dogs health very seriously, we will not put our dogs or any guests at risk of a transmittable virus or infection.
Being refused 'check-in' because of an un-disclosed illness is both difficult for us, and could cause you to miss your important function or holiday!
Pre-existing conditions being treated under a vet can be discussed before your arrival day and are usually not an issue.
Please call us prior to your check-in day to discuss any concern or to be sure.
All guests must be fully up to date with their annual vaccinations, including kennel cough.
Your vaccination certificate from your vet will need to be provided prior to check in.
We are required to keep a copy of your vaccination card on our records.
Please read our guests terms and conditions available to download with our Booking Information Form further down the this site.
All guests are expected to be fully house trained, non aggressive and have a pleasant gentle nature.
We are unable to accept guests with any sort of aggression issue. They must be friendly with a good natured temperament, be very well socialised and be able to get along with other dogs, people and children.
BARKING:- We appreciate that all dogs bark, but as they are guests in our home we cannot accept any persistent or excessive barkers or howlers as we need to consider our neighbours and other guests.
We require all our guests to be micro-chipped (now a requirement by law) and they should wear a well fitted collar with Identification.
We require a record of each guests microchip number, if you do not have this available we are able to scan your dog to retrieve the information for a one off charge of £5 at your familiarisation meeting.
If your dog is not microchipped, we are unable to have them as a guest.
We are also required to attach our own tag to your dogs collar as part of our insurance and licensing requirements.
This will be removed before their departure.
per 24hrs or part there of (additional charges apply for bank holiday dates)
Check-In from 9am, Check-Out by 10am (late collection - up to 6pm £15)
Between the hours of 07:30am and 18:00pm (We are unable to offer daycare only on a Weekend and Bank holiday days)
Check-In from 7:30am - Check-Out by 6pm
A service for guests owners who are not car users or drivers, we can offer collection and delivery of your furry friend within a 15 mile radius of Bexhill-on-Sea. Only available for bookings of seven days or longer.
Between the hours of 10am and 4pm Monday to Friday
from £1 p/day
Depending on the nature of the administration required, we charge a small additional fee for administering medication from £1 per day.
£2 per day
It is expected that you will supply enough of your dog's regular food for the duration of their stay with us, especially if your dog has a special diet or dietary requirement, it is usually best to supply us with your dogs regular diet to avoid any nasty upset tummies and additional vets fees due to dietary changes. If you do not supply their regular diet, we will try to feed the same or similar for the duration of their stay, there will be an additional charge for the purchase of this food.
We accept Cash or direct bank tranfer (BACS) for payment (Sorry no Cheques) Please ask for bank details if you wish to make a direct payment (Please use your dogs name as the reference) Payment must be made on or before your dogs arrival date.
Along with years of responsible dog ownership and experience of many breeds, I strive to keep up to date with legislation relating to animals and the animal care act and am proud of the fact that we are now licenced home boarders, demonstrating that we meet and strive to exceed the strict criteria for the issue of this licence.
I studied a basic animal care first aid certificate many years ago. Now I am proud to have completed my diploma course in Canine Care and First Aid, I am also a full member of the International Society of Animal Professionals. So you can rest assured your four legged friends are in good hands.
Russell has recently been studying an animal Reiki course and Canine Psychology course planning to pass these in February 2019
Training and Recent Courses
* Diploma in Caine Care & First Aid
* CPD Certified Advanced Course in Dog Grooming
* CPD Certified Level 3 Canine Nutrition
* CPD Certified Level 3 Holistic Health for Canines
* CPD Certified Level 3 Canine Wellbeing Course
Dean stared his studies for his Advanced Diploma in Canine Behaviour Management in 2017, this is an HND level course and we expect him to complete this in late 2019.
Everything we do is 'Dog'...
Please download, print, read carefully, complete and sign this form before your arrival, Ideally bring it with you for your familiarisation meeting with us.
Files coming soon.
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